FLOOD-IMPACTED Northern Rivers homeowners will soon have access to hands-on support to help them complete resilience upgrades under the NSW Resilient Homes Program.
Delivered through five local community organisations, the new Program Support Service will help residents participating in the Resilient Measures stream navigate program requirements, access expert advice, and progress their building works from start to finish.
The service recognises that many homeowners continue to face challenges in rebuilding and recovering from the 2022 floods.
The five organisations delivering the Program Support Service in the Northern Rivers are:
- Uniting Care
- Social Futures
- Mid-Richmond Neighbourhood Centre
- Mullumbimby and District Neighbourhood Centre and
- the New School of Arts Neighbourhood House Inc.
By pairing local community expertise with practical, personalised case support, this service bridges the gap between program approvals and physical works, giving homeowners the support they need to coordinate trades, clear administrative hurdles, and finish building back stronger.
The Program Support Service forms part of the NSW Government’s ongoing commitment to supporting flood-impacted communities in the Northern Rivers to recover and build greater resilience to future disasters. The $880 million Resilient Homes Program is funded by the Albanese and Minns governments.
Minister for Recovery Janelle Saffin said:
“The Resilient Homes Program gives people the opportunity to build back safer, and we recognise turning plans into actual building works takes real time and effort—especially for families who have already been through so much.
“This new service puts a dedicated advocate in every homeowner’s corner to cut through red tape, provide expert advice, and help residents complete their rebuilds with confidence.
“We want to see priority projects finished, families back in secure homes, and our Northern Rivers communities standing stronger against future disasters.”
NSW Reconstruction Authority Acting Executive Director Jane Holden said:
“The Program Support Service will provide dedicated, locally based support to help homeowners understand what is required, access the right advice and progress their projects.
“Our focus is on helping homeowners complete the works that will make their homes more resilient to future flooding.
“By working with experienced local organisations that understand the community and the ongoing impacts of the 2022 floods, we can provide practical, compassionate support that responds to each homeowner’s individual circumstances.”
Futures CEO Tony Davies said:
“For many homeowners, managing building works while still recovering from the floods can feel overwhelming.
“We’ll work alongside people to help them take the next steps towards a more flood resilient home and greater peace of mind.”