Mandatory QR Code check-in

Information for COVID Safe check-ins (i.e. QR Code), and note in particular if people do not have phones or no internet.

Information for COVID Safe check-ins (i.e. QR Code), and note in particular if people do not have phones or no internet.

By law, businesses, venues and events need you to check-in. This means they need to collect your contact details (name, phone number and/or email) to assist NSW Health with contact tracing (as directed by the Public Health Orders). Under the Order, you’re required to provide your details upon entry to these businesses. If you choose not to provide your details, you’ll be refused entry.

This is a digital and non-digital inclusive process, if patrons do not have a mobile phone or compatible device, the following applies to them:

  • If you don’t have a phone, or you’re unable to use yours for some reason, the venue can record your details on their own electronic system.
  • If there is no way to record your details electronically, such as if the internet is not available, the venue can still record your contact details on paper. They must transfer the details to an electronic system as soon as possible.
  • Venues must delete all records (electronic and paper) after 28 days if not required for contact tracing.

You can provide your feedback on businesses that are/aren’t implementing COVID safety rules appropriately via www.nsw.gov.au/give-feedback-on-a-business

Customer FAQs and principle reasoning for COVID safe check-ins can be found via www.service.nsw.gov.au/covid-safe-check-customers-faqs

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